FAQ


What can I expect from my in-home massage session?

A highly trained, professional massage therapist will arrive to your location on time with everything needed for your session. You will be required to fill out a standard Client Intake form while they set up their equipment. The therapist will then speak to you about your health history and focus areas, etc. They will step out of the room while you get onto the table and knock before they come back in. Once your session is complete they will step out of the room to let you get dressed and then conduct a post consultation, discussing what they found during the session and any notes they may have for you, etc. The therapist will pack up their equipment and leave you to enjoy the benefits of your massage!
How do I schedule my in-home massage session?

There are 5 ways to schedule your next appointment:
 
1. You can select the Book Now button at the top of the page and follow the instructions to book online.

2. You can download the MindBody Connect app on your Android or iPhone, find Massage Móvil, favorite us and follow the instructions to book through the app. 
 
2. You can email us at massagemovil@gmailcom with your appointment request.
 
3. You can call Nichole at 210.378.8939 to request your appointment.
 
4. You can text Massage Móvil at 210.378.8939 to request your appointment.
How can I confirm that I have booked my appointment online or through mind body connect?

Massage Móvil will confirm with you the date and time of your appointment after you have requested it. If you have not had a response to your initial request, you are not yet booked. 
 
Massage Móvil strives to get back to you within 24 hours of the request, so if you have not had a response within that 24 hours, please call us at 210.378.8939
Do you accept short notice appointments?

We ask that you please give us at least 2 hours advance notice to book your appointment. 
What areas of San Antonio do you travel to?

Bexar and Comal Counties. There is a $10 fuel charge for any appointments over 35 miles from our home location (zip code: 78217)
What if I don't have the space for you to set up for a session?

That is ok! Give us a call at 210.378.8939 and we will work with you!
Does the session include a gratuity or a tip?

No, gratuity is not included but it is always appreciated. 
What type of payment options do you offer?

We accept cash, check, all major credit cards and PayPal Payments. Payment is expected at the time of service, no exceptions. 
What is the cancellation policy?

We require at least 4 hours advance notice for any rescheduled or cancelled appointments. If you are unable to accommodate this, you can be charged up to the full amount of the scheduled service. 
What should I have ready for my therapist?
All you need is a space large enough for a massage table and enough room for the therapist to move around (at least an 8’ x 8’ space).
Is draping required during the session?
Yes, you will be draped during your session, no exceptions. 
 
Using draping, the massage therapist will only work on the part of the body that is exposed -- your back, one arm or one leg, for instance. The rest of the body is covered.
Do I have to completely undress?
No, you can undress to your comfort level. Remember you will be covered/draped by a top linen, with the exception of the area being worked.  
Will the therapist be in the room when I undress?
No. The therapist will go over your health history and goals for the session. After that they will step out of the room in order for you to undress to your comfort level and to get under the top linen and blanket. They will knock before they come back in.
 
When the session is finished the Therapist will leave so you can get dressed, and either meet you outside the room or knock before they enter. 
Does Massage Movil engage in any type of sexual or sensual massage?
ABSOLUTELY NOT. We are trained professionals who offer a powerful healing modality in a highly professional, mutually respectful environment. Please refrain from using any type of sexually suggestive remarks or actions. Doing so will result in immediate termination of your massage session and full payment of the scheduled session.
How can I get the most benefit from my session?
Communication! 
Massage Móvil wants to provide you with the best possible experience. Even the best and most skilled therapists cannot always provide a great session without a little help from you. The key to getting the best massage is communication – yes – speak with your therapist and let them know what would make it a great massage. 
Can I get a massage if I'm sick?
If you are experiencing any symptoms of illness, then it is not recommended that you receive a massage. Due to the large amount of toxins released during treatment, getting a massage while you are sick may exacerbate your symptoms and make you sicker. 

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